Assistant Retail Manager

Isis Maternity is seeking an energetic retail management professional looking for a unique retail and education-based business.

In this full time role, the Assistant Retail Manager works closely with the Center Manager on day-to-day retail operations. He or she will lead specific projects and tasks, and will have decision making abilities in a number of important areas. S/he will drive the retail area of the center.

Duties and Responsibilities:

• Provide top notch service to our clients; make the client experience positive and memorable
• Ensure the integrity of in-store inventory through communications with the retail team, cycle counts, shrink prevention, intra-center transfers
• Continually monitor, update and improve retail operations working closely with Center Manager
• Design and implement merchandise display and floor plans while maintaining a child-safe, organized, clean retail floor
• Suggest and implement improvements and upgrades to retail floor design
• Manage the center staffing schedule and staffing changes
• Assure complete schedule coverage, taking on some staffing shifts throughout the week as needed
• Actively participate in interviewing and evaluating prospective center staff candidates
• Manage and foster the training and professional development of new retail employees
• Assist clients in all aspects of the business
• Develop client relationships, resolve client requests and complaints, escalating to Center Manager as necessary
• Maintain a thorough understanding of all current class and service offerings
• Handle discrete areas of the budget such as center expenses, store fixtures
• Collaborate with Center Manager on operational strategies and new initiatives and keeping the staff well informed and updated on all retail, center and company related business
• Create and foster a positive work environment with open communication and free exchange of ideas

Knowledge, Skills and Abilities:

• The ability to excel in a team-focused environment
• Proven passion for retail design a plus
• Extensive knowledge of Microsoft Office; comfortable learning new software/database programs.
• Familiarity with Retail Star a plus
• Eye for detail and organization, and follow-through abilities

Credentials and Experience:

• BA/BS degree or equivalent experience
• Two years prior experience in a retail environment required
• Experience in an entrepreneurial environment a plus

Special Requirements:

• Must be able to occasionally move heavy furniture, such as displays (lift, push or carry 20-30lbs)

How to apply:

• Please submit a resume and coverletter to careers@isismaternity.com noting “Assistant Retail Manager” in the subject line.